He also introduces the concept of servant leadership and shares insights on how to foster a positive atmosphere that enhances both employee satisfaction and patient care. The conversation also ...

There’s a startling passage about the power of hospitality in the classic novella, The Ballad of the Sad Cafe. Carson McCullers writes (and I apologize for this paraphrase of a great work of art) that ...

Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, ...

Maria Howlin of Hotel Curracloe was the December winner of the 2001 Wexford Customer Excellence Award. She was presented with a framed certificate, an engraved crystal vase, and a bottle of champagne ...