The phrase "customer service" might make you think of your grandpa's old hardware store, or a long line at local megastore with a grumpy representative behind the counter. Many think customer service ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The restaurant scores are in, and there are mixed reviews. Customer satisfaction with the Accommodation and Food Services sector inches back slightly, down 0.6% to a ...

Opinions expressed by Entrepreneur contributors are their own. In this new world of ecommerce, social media, apps, far-flung call centers and virtual organizations, customer satisfaction still remains ...

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...

Every business and customer is unique, but there are some universal ways to delight customers across all industries and services. There was a time when the cliche, “The customer is always right,” ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past ...

Methodology | The ASCI survey measured both full service and limited service restaurants including fast food spots like Starbucks and Chick Fil-A and full-service restaurants like LongHorn Steakhouse ...

According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

WESTLAKE VILLAGE, Calif.: 13 January 2016 — Business customer satisfaction with their electric utility is up substantially year over year, with significant improvements in communications, corporate ...

Customer satisfaction surveys are a form of research in which you ask your customers for their views on issues that indicate how well or how badly your company is performing. Satisfaction surveys are ...

Tim Cook kicked off Apple’s big press event today with updates on Apple Watch numbers, sharing that Apple is now at 10,000 Apple Watch apps and seeing a 97% customer satisfaction rate for the device.