Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Soft skills are sometimes overlooked in broader conversations about employee training, but they are one of the biggest assets for an organization. Soft skills are the intangible traits that guide how ...

When employees have significant gaps in their soft skills there are significant negative consequences: Potentially good hires are overlooked. Good hires go bad. Bad hires go worse. Misunderstandings ...

Opinions expressed by Entrepreneur contributors are their own. Soft skills are the personal qualities that enable an individual to communicate effectively, work well in a team, and adapt to changing ...