Why outsource customer service, tech support and outbound telemarketing to a call center when you don’t have to? Bring it all ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

AI writing tools can help deliver exceptional customer service. Here's how to do it. Exceptional customer support leads to many benefits for businesses, including reduced churn rate, increased revenue ...

McLeod Software released a new Version 20.1 of its transportation management software (TMS) systems used by motor carriers and logistics providers. Central to the latest version is a new Customer ...

Love it or hate it, so-called generative artificial intelligence has proved its ability to make at least one type of worker more productive on the job. Using the enhanced AI boosted the productivity ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Valve is currently the not-so-proud holder of an 'F' rating from the Better Business Bureau—a US ...