Detailed price information for Freshworks Inc Cl A (FRSH-Q) from The Globe and Mail including charting and trades.

Help desk software and customer self-service tools like online, email, live chat, and mobile support can make a big impact on your ability to deliver timely, effective service. Offer a seamless, ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

AI writing tools can help deliver exceptional customer service. Here's how to do it. Exceptional customer support leads to many benefits for businesses, including reduced churn rate, increased revenue ...

Whether in your personal or professional lives, we’ve all had a terrible experience with automated customer service. Calling your internet provider, talking to the bank, or getting support on complex ...

Service management software company Topdesk is making its relationship official with Canada: it’s moving in. After serving the Canadian market remotely for five years, the company has decided to open ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

Effective customer training software offers interactive and engaging content. Learning doesn't have to be dull. Businesses now use videos, quizzes, and interactive tools to make it fun. Customers feel ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...