In the heart of the holiday shopping season we asked Edmonton entrepreneurs to share their best lessons and tips about great customer service. Here’s what our community of business owners helping ...

Retailers love the holiday shopping season, and with good reason. It’s the time of year when many businesses take in a large portion of their overall revenue -- national holiday sales last year alone ...

When your days are spent writing code for a new application with an aggressive deadline, you barely have time to step outside for coffee. It’s not like you don’t love what you do: You love the ...

Attitude is everything in the service industry, especially for call centre agents in B2B and B2C organisations. Individuals with a positive, never-say-never attitude make great sales people. Build a ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Finding the right product and marketing mix may feel like the biggest business challenges facing your retail shop, but the best-planned strategies won't get you far unless your business provides good ...

Customer service is a critical component of any successful business. It can make or break a customer’s experience, ultimately impacting the company’s bottom line. What can a business that is ...

Small retailers have very few advantages over their larger rivals. Customer service, however, can be one of them if you put the work in. Most big retail chains lack a personal touch. Customers wait in ...

For five years running, that simple technique, and the effort behind it, has been consistently ranked as effective by 80-plus per cent of Canadian Underwriter’s National Broker Survey respondents.