In the heart of the holiday shopping season we asked Edmonton entrepreneurs to share their best lessons and tips about great customer service. Here’s what our community of business owners helping ...

These days, providing adequate customer service is not enough. You need to go above and beyond the call of duty to provide customer service that truly stands out. How do you do this? Begin by thinking ...

Retailers love the holiday shopping season, and with good reason. It’s the time of year when many businesses take in a large portion of their overall revenue -- national holiday sales last year alone ...

Attitude is everything in the service industry, especially for call centre agents in B2B and B2C organisations. Individuals with a positive, never-say-never attitude make great sales people. Build a ...

Customer Experience is the trending topic for 2015. I see new charts daily showing how CMOs are putting money into customer experience technologies, or I come across fresh infographics on customer ...

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a ...

If you could create your own fantasy board of directors, who would be on it? CO— connects you with thought leaders from across the business spectrum and asks them to help solve your biggest business ...

Dealing with sometimes demanding, sometimes ornery, sometimes outright hostile customers may be the biggest challenge any retail employee must face. Retail places all employees in a veritable public ...