In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The importance of employee learning is well-established. According to a report by LinkedIn, ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

Organizations are attuned to the importance of training their staff in customer service. Ottawa-based consultant Shaun Belding, in his e-zine, lists the following vital elements for such training ...

ST. LOUIS--(BUSINESS WIRE)--Nancy Friedman, The Telephone Doctor, a nationally known customer service keynote speaker, has been selected to speak at the annual FASTSIGNS® International Convention, ...