In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The importance of employee learning is well-established. According to a report by LinkedIn, ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Opinions expressed by Entrepreneur contributors are their own. What is customer service culture? It’s how your company looks at, treats, and engages with employees — or how it intends to do so. While ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

PICATINNY ARSENAL, N.J. - As a service provider organization, U.S. Army Garrison Picatinny Arsenal employees are committed to providing programs and services delivered with a sense of individual pride ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

Government contracting is a world where integrity, accountability and compliance are table stakes with penalties being severe. So the significance of annual ethics and compliance training is widely ...

Once they reach school, don’t young people start to think of themselves as students as opposed to customers? Yes and no. As the so-called customer service revolution has reached across the private and ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Target rolled out new customer service training for the holiday season as the retail giant works to boost sales and improve shopper experiences during the critical revenue period.