Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Customers' expectations for service continue to rise, and the quality of your customer service can make or break your business, according to the Gladly 2018 Customer Service Expectations Survey.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

This step-by-step tutorial teaches how to successfully set up the new Google Ads customer acquisition goal for new and existing campaigns. Google introduces customer acquisition goals for ads, ...