In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.
In Joe Pine's influential book, "The Experience Economy," he introduces a captivating perspective: the idea that the customer experience is analogous to theatre. This analogy shines a spotlight on how ...
When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...
Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...
Opinions expressed by Entrepreneur contributors are their own. During the last century, a multitude of businesses have subscribed to the motto, “the customer is always right,” giving more power to ...
Ninety-four percent of customers say service influences repeat buying decisions. Today, 88% of customers say the experience a company provides is as important as its products or services, and 94% say ...
A view of the Adobe activation during the 2025 Sundance Film Festival on Jan. 26, 2025 in Park City, Utah. (Photo by Maya Dehlin Spach/Getty Images) This time of year tends to get busy for everyone, ...
Bad customer service experiences are all too common. They are the customer emails that take a company too long to acknowledge, problems that bounce from team to team, and interactions that leave ...
His latest article, US Flight Reductions and Customer Fallout: How Airlines Can Win or Lose in Crisis, analyzes how United, Delta, American, and Southwest responded to the FAA directive, revealing ...
You’re not alone: Companies and government agencies seem more difficult to deal with than ever before. Customer experience in the U.S. has declined for the third year in a row, according to research ...
“Embrace customer complaints” is probably a cringe-worthy idea to some of you. The thought of negative feedback may trigger something inside of you that frankly, makes you want to crumble up all the ...
Finding the right bank for you isn’t just about fees and interest rates. These banks set the gold standard for customer experience. David McMillin writes about credit cards, mortgages, banking, taxes ...
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