At Salon Cyan in London, Ont., a big moment for customers is when the hairdresser reveals the finished hairstyle at the end. But Jagoda Hall, owner of Salon Cyan, realized that there’s another pivotal ...

Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around you? Whether it’s a great book, an enlightening movie ...

Gary Bennett at Enghouse Interactive explains why today’s tech-savvy consumers expect far more than voice-based interfaces at contact centres and describes the benefits that video communications can ...

Today’s customers crave on-demand communication and appreciate brands that offer real-time, meaningful interactions. Video chat customer service has emerged as an excellent tool for high-growth ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...