We all know what a bad customer service experience feels like: You take the afternoon off and treat yourself to a trip to the spa. You are feeling totally relaxed after your amazing massage. Ahhh! But ...

The Northwest Territories Power Corporation (NTPC) says it has successfully restored its website and customer service portal after six weeks out of service. Hackers targeted the corporation's website ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one. It makes sense: you don’t ...

MIAMI, FL, USA, May 16, 2024 /EINPresswire.com/ -- Brickell Moving and Packing, a family-owned and operated business serving Miami since 2001, is proud to announce ...

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...