At 47, Mr Clement Yen felt that it was time to move on from the call centre industry, where he had worked for over 15 years as a customer service officer. “Instead of my career growing, it was my ...

Since 2024, Karl Benjamin Wilkins has served as the West regional director of operations for the Virginia Department of Motor ...

In the home service business, your company’s closest customer connection is through the technician. They meet the customer face-to-face, listen to their needs and challenges, and work to leave them ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...