We conduct a lot of customer research. It is at the heart of most of our projects. And surveys are part of the research design for more than half of these studies. I was reflecting last week with a ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Opinions expressed by Entrepreneur contributors are their own. How many times, during a customer experience, have you been asked to “just take a quick survey”? Whether you receive a pop-up immediately ...

In the rapidly evolving world of technology, forecasting trends can be extremely difficult. However, given the millions of dollars invested in technology and the daily impact technology has on society ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

One common trait that unites entrepreneurs is the desire to build a billion-dollar behemoth that services tens of millions of customers per year. Business owners have so much to consider on their path ...