Small businesses work tirelessly to attract new customers, but putting in the effort to retain those customers is just as important. However, it can be hard to keep track of all of your customers and ...

Live today, GetFeedback.com Summer ’14 unveils advanced functionality for multi-user collaboration, including sophisticated levels of team administration and team sharing GetFeedback.com, the fastest ...

With competition at an all-time high, and from all corners of the world, even small businesses must be able to have a keen understanding of their customers. There are several ways online survey ...

BirdEye, providers of a customer experience and business reputation platform, has launched its next-generation customer surveys, which let businesses send surveys and promote responses on third-party ...

Ever wonder what happens to the survey responses customers submit to a company about the service they received? The highs and lows of airline service generate plenty of opinions, and Delta Air Lines ...

Customer relationship management (CRM) providers have tailored their offerings for the small business market, providing software-as-a-service options, integration with other technologies, and an ...

Customer satisfaction surveys are a form of research in which you ask your customers for their views on issues that indicate how well or how badly your company is performing. Satisfaction surveys are ...

(Reuters) -AI-powered customer survey software maker Qualtrics has agreed to buy healthcare market research company Press Ganey Forsta in a $6.75 billion deal, the Financial Times reported on Monday, ...

Oct 6 (Reuters) - AI-powered customer survey software maker Qualtrics has agreed to buy healthcare market research company Press Ganey Forsta in a $6.75 billion deal, both companies said on Monday.