“If you wish to prosper, let your customer prosper... When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

Three Canadian business schools are among 35 recognized globally this year for innovative education practices by the Association to Advance Collegiate Schools of Business. The U.S.-based accrediting ...

Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not only ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

Transit Windsor continues to develop and adjust a 2019 master plan looking at the future of public transportation in the region. As part of this master plan, Transit Windsor asked for community ...

Organizations are attuned to the importance of training their staff in customer service. Ottawa-based consultant Shaun Belding, in his e-zine, lists the following vital elements for such training ...

EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot. Airtel and Google Cloud have ...