In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

Tech-support scams, in which fraudsters pose as computer technicians who charge hefty fees to fix non-existent malware infections, have been a nuisance for years. A relatively new one targeting Dell ...

As I mentioned last week, I had to send my Dell Latitude XT in for repair due to a faulty N-Trig digitizer driver install. A series of installs had messed up the firmware on the digitizer so badly ...

PC maker Dell continued to have difficulty meeting all of its business customers' expectations for service during the first quarter, according to a survey. The Round Rock, Texas, PC maker's overall ...

You gotta love Dell’s approach to their customer service forum: People are bashing our products and complaining about service? Let’s just shut it down. The Register reports that up until last Friday, ...

Thanks to social media, consumers have a voice like never before. In the past, when your customers wanted to discuss a product or service issue, they’d dial your call center and the problem would be ...

PC maker Dell continued to have difficulty meeting all of its business customers' expectations for service during the first quarter, according to a survey. The Round Rock, Texas, PC maker's overall ...