In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

As I mentioned last week, I had to send my Dell Latitude XT in for repair due to a faulty N-Trig digitizer driver install. A series of installs had messed up the firmware on the digitizer so badly ...

You gotta love Dell’s approach to their customer service forum: People are bashing our products and complaining about service? Let’s just shut it down. The Register reports that up until last Friday, ...

Tech-support scams, in which fraudsters pose as computer technicians who charge hefty fees to fix non-existent malware infections, have been a nuisance for years. A relatively new one targeting Dell ...

A Web site set up by PC maker Dell Inc. to help customers recover from malicious software and other computer maladies may have been hijacked for a few weeks this summer by people who specialize in ...

Don’t dial up Dell’s slimy tech support unless you hate yourself. Laptop Magazine did some undercover sleuthing and in a simple call about a battery issue, a rep claimed that they had won a ...

TORONTO – Fake tech support phone scams are nothing new to Jan Miller. The Victoria, B.C., resident has been receiving calls from scammers claiming to be with Microsoft for years. But this week the ...