The system you use to handle an invoice and cut a check to pay it is a business process, as is the way information and documents move through various hands in your operations. Tracking freight, ...

The Deming Award – named after renowned scholar and former GSUSA instructor Dr. W. Edwards Deming, widely acknowledged as the leading management thinker for quality management – is open to federal, ...

Knowledge and experience in quality and continuous improvement are highly valued by today's employers. The principles are being applied in engineering, healthcare, business, service, nonprofits, and ...

In the 47 years I worked at Y-12 – which was first the Y-12 Electromagnetic Separation Plant, then the Oak Ridge Y-12 Plant, and later the Y-12 National Security Complex – I saw many changes and was ...

As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...