Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...

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SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...

How a reimagined approach to customer service in the data centre industry can effectively address complex technological and business challenges The data centre industry is undergoing rapid ...

Due to lockdown restrictions, it has been two and a half years since we, The CRM Team, have been able to host an in-person event with customers and prospects. So, when the President announced that ...

Hitachi Solutions today announced it has won the Dynamics 365 Finance 2025 Microsoft Partner of the Year Award. It has also been selected as finalists for Build and Modernize AI Apps, Dynamics 365 ...

TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that TTEC Digital has won the 2025 Microsoft Dynamics ...