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Good customer service. One of the most important undervalued things on earth, as far as I'm concerned. Good customer service can make your day. Bad customer service can ruin it. There's a lot of talk ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The current business landscape is competitive and fast-paced. To stand out among the ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...