The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

Customer support is the lifeblood of any successful small business in today's busy world. Satisfied customers result in repeat business, positive reviews, and priceless word-of-mouth advertising. But ...

Customer service software streamlines workflows, speeds up responses, and gives instant access to support—helping you exceed customer expectations, maintain brand perception, and keep customers coming ...

Jive Software later this month will release a version of its enterprise social software tailored for customer service tasks, the first of what it expects will be multiple products designed for ...

A fast-growing customer support software startup is rebranding as it positions itself to take on a larger share of business technology. A fast-growing customer support software startup is rebranding ...

Zendesk, the customer support and issue tracking software-as-a-service platform, has announced its intention to file for an Initial Public Offering (IPO) on the New York Stock Exchange. The company ...

A critical security vulnerability discovered in Zendesk’s Android SDK allowed unauthorized access to support accounts and tickets without requiring any user interaction. The flaw, identified […] ...