Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...
With the advent of generative AI, AI applications are transforming and reshaping various industries and changing how people work. Software development is no exception. San Francisco- and Tokyo-based ...
In an age where software drives nearly every aspect of daily life, ensuring its quality at scale has never been more essential. In 2024 alone, global IT spent over $5.1 trillion in expenditures, and ...
One does not simply forget the incident involving CrowdStrike in 2024. Eight and a half million systems crashed, which resulted in canceled flights, disrupted hospitals, frozen media and broken public ...
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