We've all heard the mantra: The customer is always right. It's something that is ingrained in our minds when entering the customer service industry. It's also a phrase patrons tend to use as ammo to ...

Restaurant workers have been quite vocal about the rudest customers they've ever encountered, and the stories can get pretty wild. But there may be more subtle things the average customer does that ...

The Globe's bimonthly roundup of research from business schools. It's been few years since Sandy Hershcovis made a living as a retail sales clerk, but she can still clearly remember the rude and, at ...

An immigrant restaurant owner in New York City was mocked for her foreign accent by a cruel customer who told her to “speak good English” in a viral video. The owner of Mamali NYC, Mariam, who is from ...

Being kind to service workers costs nothing. But being rude definitely has its consequences. This woman was working her shift at a fast food restaurant when a new employee struggled to take a rude ...

There's an upside for servers getting mistreated by rude customers — they receive nearly double the tips from other patrons in the restaurant, according to new research from the University of Calgary.