(Bloomberg) -- Call center software provider Genesys Cloud Services Inc. raised $580 million at a $21 billion valuation, the company announced, a sign companies are increasingly looking to move ...
Empowering Federal Agencies with the FedRAMP-Authorized Genesys Cloud Platform to Elevate Citizen Experience through AI-Driven, Secure Cloud Communications ...
The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
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Calculating the Costs of Call Center Systems
Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...
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