People-powered. Those two words joined by a dash immediately remind me of Wikipedia. And Wikipedia might be the biggest inspiration for GiffGaff, a new MVNO in the UK running on the O2 network, that ...

GIFFGaff’s mobile network is down and not working as thousands of customers are reporting problems accessing the mobile data. UPDATE 3 GiffGaff has updated its customers again with the state of its ...

INTERVIEW: Artificial intelligence (AI)-powered chatbots require further development before they are ready to take on significant customer service duties, UK MVNO GiffGaff believes. CCO Kim Faura ...

Smaller mobile phone providers Giffgaff, Tesco Mobile and Asda Mobile have been voted best for customer service, with major networks Vodafone and EE coming bottom of the pile, according to a new poll ...

Giffgaff entered the already crowded mobile market in June, but the O2-owned virtual network operator’s unique selling point rests on its community model, which operates as the company’s main customer ...

GIFFGAFF customers could still be caught out by sky-high mobile phone bills when using their phone abroad, despite a ban on roaming charges in the EU. Starting from Thursday June 15, all mobile ...

The UK's three biggest mobile operators are failing to offer their customers satisfactory service despite often costing more than smaller rivals, a watchdog has found. Vodafone was rated the worst ...

Dan's love affair with tech began in 1985 with his first computer, the Enterprise 128. After a psychology and zoology degree at university, a career on stage and screen he joined Pocket-lint in 2009.