As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006. After years of study and testing, CMS ...

Common misperceptions persist regarding the role of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, Medicare officials write in a commentary for the Journal of the ...

The CMS wants to revise its mandatory and long-standing patient experience survey for hospitals. Health system leaders say it’s about time. The CMS recently asked for approval from the White House ...

It is not just physicians who must grapple with the pros and cons of online reviews from their patients. On social media review sites such as Yelp, hospitals are in the public's crosshairs as well.

Patient experience year outlook 2026 highlights new HCAHPS survey data on team communication and electronic responses to improve care quality.

The Centers for Medicare & Medicaid Services is planning to eliminate a set of questions on pain management from its nationwide patient experience survey, just months after rolling out updates to the ...

Baylor research suggests CAHPS provider surveys are not useful. A new questionnaire could provide deeper feedback. Patient satisfaction is top of mind these days, and many health systems devote ...

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is the first national, standardized, publicly reported (on the Hospital Compare website at ...

Healthcare providers striving to improve their HCAHPS survey scores most likely need help with one critical area – communications with patients of all races, nationalities, ages and genders as ...

BERWYN, Pa., Sept. 17, 2018 /PRNewswire-PRWeb/ -- Today, SkillSurvey, the leading provider of online reference checking, announced results of a study showing that hospitals that use the SkillSurvey ...

Healthcare providers who seek consistent revenue growth and loyalty often invest heavily in patient experience and satisfaction monitoring systems. The healthcare industry has historically relied on ...

Spending a night in the hospital is not only stressful -- it's loud. The constant beeps, whirrs and alarms ascend to a cacophony that produces anything but a relaxing, restful environment. Hospitals ...