HP Axes Policy That Made People Wait 15 Minutes for All Customer Service Calls Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' ...

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on ...

With diagnostics and Managed Device Services for PCs, HP Inc. is making it easier for solution providers to diagnose and fix their customer’s most challenging PC problems, while increasing ...

Dishes were done. Schoolwork was complete. And the house was hushed by 10 p.m. That’s when LaChelle Porter-Ainer nestled into her Bay Area home office, opened her laptop and began following ...

HP customers are showing frustration online as the vendor continues to use firmware updates to discourage or, as users report, outright block the use of non-HP-brand ink cartridges in HP printers. HP ...