I got a press release from HP recently announcing the opening of its new service center in Conway, Ark. “The $28 million site will employ more than 1,000 employees and is evidence of HP’s continued ...

Hewlett-Packard's tech support engineers will soon be able to take a look under the virtual hood of your PC from thousands of miles away. The company plans on Monday to unveil a service, called ...

If you have a Hewlett-Packard all-in-one (AIO) printer, and you’re having trouble getting some of its scanning features to work, take heart. HP’s printing software offers a collection of settings that ...

The company loses a customer when tech support staff forgets there's a human being on the other end of the line Over the years, I’ve been told by executives at high-tech companies that every call that ...

North American customers who purchase certain Hewlett-Packard (HP) PCs can begin signing up Wednesday for free upgrades to Windows Vista once it is available on Jan. 30. HP also is offering customers ...

The adoption of Windows 10 has occurred at a blistering pace as many users take advantage of the free upgrade promotion. On the whole, Windows 10 has received a fairly positive reception, but there ...

It seems that tech support staff working at some major PC vendors are advising customers to avoid upgrading their systems to Windows 10. This news comes courtesy of Laptop, who uncovered the fact ...