Bob is a service technician who is well trained and nationally certified. However, he has sometimes suffered from the same confusion that all technicians occasionally do — the facts that he gathers ...

To prepare you for this month’s troubleshooting situation … you’re not the first technician to be called, nor are you the second technician. You’re the third one that’s been called in to solve this ...

While heat pump problems are far outweighed by their many benefits, it is well worth getting to know where homeowners often run into issues with both air source heat pumps as well as ground source ...