With the launch of the new version of Windows, Microsoft offers a variety of support options, both online and in-store ... some of which are free. Lance Whitney is a freelance technology writer and ...

Windows users without a hefty dose of technical knowledge always have a tough time getting help. If you don’t have a geeky friend handy, PC problems often mean dragging your computer down to the Geek ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...