InvGate Service Desk is a feature-rich, ITSM-level help desk solution that offers top-notch workflow capabilities and easily customizable SLA rules. InvGate Service Desk is a help desk tool that ...

Collaboration and information technology management software firm GoTo Technologies Inc. said today it is launching IT help desk functions within its GoTo Connect unified communications-as-a-service ...

Out of all the factors that make an IT team successful or otherwise, one of the most crucial is the service desk tool it uses. SolarWinds has a cloud-based SaaS product, built on the ITIL framework, ...

Online help desk tool Freshdesk announced today it has raised $5 million in funding from Tiger Global Management and existing investor Accel Partners. Started in 2010, the SaaS customer support tool ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. These “silent sufferers” could be putting up with malfunctions and connectivity issues but are ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

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Help desks are a growing feature that is commonly found on websites to help users get the most out of a tool, application or platform. However, a help desk can't just be viewed as a functional ...