5 Types of IVR Testing Tools and When to Use Each Your email has been sent Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

NEW YORK, April 9, 2013 /PRNewswire/ — Communication technology leader Plum Voice has launched a tool that addresses the escalating business need to improve voice applications, refine customer service ...

Boston-based Envox Worldwide is releasing an update to Envox CT ADE: version 9.1 of its interactive voice response (IVR) development tool. The company says Envox CT ADE is a rapid application ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

The Centers for Medicare and Medicaid Services (CMS) announced a significant change impacting Medicare providers nationwide. By March 31, 2025, Medicare Administrative Contractors (MACs) will remove ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at the wrong moment, customers simply leave and the organization often does not ...

Zappix, provider of the Triple Play Visual IVR platform, has added a survey package to its smartphone IVR solution. The new package allows companies to create, distribute, and analyze surveys as part ...