AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Forge Technology Advisors (FORGE) has recognized the transformative potential of AI in customer service as it is integrating AI into contact centers. With expertise in both technology and financial ...

Some companies have succeeded for decades by being traditionalists when it comes to customer service (which is my consulting wheelhouse) . These are companies that have thrived over the years by ...

Chatbots and generative AI are set to take centre stage in the future of customer service, but challenges remain to be addressed In fact, generative AI is predicted to boost the world economy by up to ...

MANILA, Philippines — In the bustling global marketplace, one nation has emerged as the pre-eminent destination for customer service outsourcing: the Philippines. This Southeast Asian BPO powerhouse, ...

But with new technology come challenges, too. There’s a steep learning curve with regards to gaining knowledge to apply and adapt to new technology, they can be high-priced for agencies to put in ...

Customer service focuses on customer-facing teams. Customer experience refers to the overall customer journey. Both equally contribute to business success Customer service and customer experience (CX) ...

Can technology make the customer experience more human? Paradoxically, yes. Here’s how machines put people at the heart of a customer service. Hell hath no fury like a customer scorned. Just think of ...