WATCH: WATCH ABOVE: A New Mexico 911 dispatcher is on leave after hanging up on a caller’s tearful plea for help after her friend is fatally shot. KOB’s Chris Ramirez reports. ALBUQUERQUE, N.M. — An ...

As a carrier with enough units that you hire an internal dispatch team, understanding how to measure their performance is critical. If your dispatcher is only focused on picking loads and calling ...

The audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results. Karen Hay, the ...

WATCH ABOVE: A New Mexico 911 dispatcher is on leave after hanging up on a caller’s tearful plea for help after her friend is fatally shot. KOB’s Chris Ramirez reports. ALBUQUERQUE, N.M. – A New ...

Calls to B.C.’s 911 emergency line had people waiting for up to three hours Saturday for an ambulance — once they ran the gauntlet of half-hour wait times to speak to a call-taker, according to a ...

Vancouver police's first civilian central call-taker arrived at the department before 911 was even available in British Columbia. Decades later, Karen Hay helped ease the transition to the centralized ...

ALBUQUERQUE, N.M. - A New Mexico dispatcher has resigned after telling a panicked 911 caller who was trying to save the life of a shooting victim to “deal with it yourself.” Matthew Sanchez was ...