Tired of bad computer technical support? Here are some tips and tricks to improve your chances of a successful computer problem resolution. Think about the last time you had a computer problem: You ...

Forbes contributors publish independent expert analyses and insights. I write about the broad intersection of data and society. Machines are getting better and better at understanding human ...

Rick Broida is the author of numerous books and thousands of reviews, features and blog posts. He writes CNET's popular Cheapskate blog and co-hosts Protocol 1: A Travelers Podcast (about the TV show ...

COMMENTARY--For most consumers, calling for technical support conjures up visions of waiting on "hold" forever and then describing the problem to technician after technician. Troubleshooting technical ...

It used to be that university help desks could keep regular 9-to-5 hours. But with the growth of online learning and with more working students logging on for class at night, 24/7 tech support is the ...

Technical support has been a beleaguered business function over the past few decades because a conflict exists between the needs of the organization — to operate efficiently — and the needs of the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. When I was a developer in 2002, I joined a startup computer software company as a product ...

Financial Operations IT provides technical support for members of the Office of the Controller and the Office of Financial Operations. We are available to help troubleshoot issues related to software, ...

Chances are you’ll be receiving something tech-related over the holidays, so what are you going to do if you have no idea how to set it up and use it? Or what if you’re having issues with that new ...