The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

The knowledge and information management research group focuses on the management of information, knowledge and innovation practices and processes, mainly in collaborative and dynamic work settings, ...

The classic one-line definition of Knowledge Management was offered up by Tom Davenport early on (Davenport, 1994): “Knowledge Management is the process of capturing, distributing, and effectively ...

According to Levinson, educational case studies offer nuanced lessons for everyone. The first step for many people is ...