Knowledge is power in the business world. It is the driving force behind innovation, growth and success. But knowledge is not something that can easily be bought or replaced—it must be carefully ...

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Personal Knowledge Management (PKM) boosts productivity by supplementing memory retention and turning passive knowledge into ...

“Working software over comprehensive documentation” is the second value stated in the Agile Manifesto. The Manifesto’s signatories were fighting against the business and technical requirements ...

There is no shortage of Personal Knowledge Management (PKM) tools out there. For months, I bounced between note-taking apps and PKM systems, always feeling like something was missing. Then I stumbled ...

A knowledge management tool implemented by the Federal Aviation Administration’s organization responsible for inspecting thousands of air facilities worldwide has improved communications and reduced ...

Many corporate legal departments are taking steps to become more strategic in how they deploy resources, such as culling their list of outside counsel and providers, for example. But some fundamental ...

While the importance of knowledge management is at the forefront of many enterprise leaders’ minds, implementation of its tools and methods is easier said than done. Ineffective knowledge management ...

The modern world is interconnected in ways that were unimaginable only a couple of decades ago. There now exists a constant flow of ideas, technologies, services, goods and even people across borders, ...