Customer platform Planhat today announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for ...

The recent findings of a major customer service satisfaction survey rank Access Halton in the top five per cent of North American call centres and resoundingly confirm that Halton’s emphasis on ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center ...

MINNEAPOLIS, MN--(Marketwired - Aug 30, 2016) - Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced today that they have ...

CINCINNATI, Dec. 17, 2024 /PRNewswire/ -- The Kroger Co. (NYSE:KR), America's Grocer, today announced its Forbes recognition as one of America's Best Employers for Tech Workers and for providing ...

The traditional sales and marketing funnel assumes a linear progression from awareness to purchase to retention, but modern customer journeys are anything but linear. Today’s buyers interact with ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

This week on Under The Influence, we tell Tales of Customer Service. We're on the hunt for great companies that went out of their way to treat their customers well. We'll look at an amusement park ...

This week on Under The Influence, an encore broadcast of one of our most requested episodes from last season: "Tales of Customer Service." We're on the hunt for great companies that went out of their ...