ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NOW) (NYSE: NOW), ...

Research firm Gartner recently unveiled the results of its "Magic Quadrant for CRM Customer Service and Support Applications, 2005," and Siebel Systems is the sole vendor in the leaders quadrant.

Pega's AI and automation-powered customer service solution helps service teams work smarter to create optimal experiences during every interaction CAMBRIDGE, Mass., Dec. 13, 2023 /PRNewswire/ -- ...

SAN FRANCISCO, June 13, 2019 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced that for the eleventh consecutive year, Gartner, Inc. has positioned Salesforce as a ...

Salesforce, Oracle and ServiceNow are just a few of the 14 vendors who made Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center. The Top 14 CRM Customer Engagement Center Vendors ...

Just as most markets have been impacted by the recession, the field for CRM customer service contact centers has changed significantly. New research from Gartner suggests that the vendors most likely ...

TURIN, Italy--(BUSINESS WIRE)--For the second year in a row, Reply has been positioned as a Leader by Gartner, the world’s leading research and advisory company, in their Magic Quadrant for CRM and ...

Gartner’s Magic Quadrant for CRM Multichannel Campaign Management spotlights multiple leaders in the market, including IBM-Unica, SAS, Teradata-Aprimo and Oracle. Chosen vendors feature an array of ...

“Delivering a positive experience is essential for any company to retain customers and grow its business,” said Brad Wilson, general manager of Microsoft Dynamics CRM product management. “Microsoft ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer ...