Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

In terms of features, Microsoft Dynamics CRM may not be as robust as its larger competitors, but to judge it on that front may be missing the point altogether, according to a Springboard Research ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Microsoft's CRM revenue appears to be growing at a 26 percent clip for a 2012 grand total of $1.13 billion according to Gartner, but the numbers may not be what they appear. Ray Wang, principal of ...

Dynamics CRM 2013, the latest release of Microsoft's on-premises customer relationship management (CRM) product, reached general availability today. Partner-hosted versions of Dynamics CRM 2013 are ...

Microsoft may have failed to acquire Salesforce, but for roughly half the bid it reportedly offered last year, the software giant bought itself a social network that could prove a potent weapon in ...

Customer relationship management (CRM) software helps sales, marketing, and customer service professionals track which customers they've spoken with, when they spoke, and the topic under discussion.

Customer relationship management (CRM) software helps sales, marketing, and customer service professionals track which customers they've spoken with, when they spoke, and the topic under discussion.