Microsoft is on a roll lately, delivering new and updated solutions such as an improved Teams experience and the company’s AI assistant, Copilot. As a result, many organizations have now standardized ...

Scammers using the cover of a tech consultant have been around since computers first connected to the Internet. The specific scams have undergone changes and evolution, but fraudsters still find it ...

For years, Microsoft Unified Support operated as the de facto model for enterprise IT—slow (or sluggish) , expensive, and often rigid by design. But a new generation of organizations is reassessing ...

Breakthroughs, discoveries, and DIY tips sent every weekday. Terms of Service and Privacy Policy. Tech support scams are some of the most common methods of fraud ...

If there is one corporation that is targeted by scammers more than anyone else, it is Microsoft. From customer support scams to impersonation and phishing attacks, the company’s services are ...

Microsoft promises to pay a financial penalty if it doesn't reach its service-level goals for its new Premier Mission Critical Support service Microsoft for the first time has said it will pay a ...

Gripe Line reader Dave recently became entangled in a particularly frustrating experience with a Microsoft tech support chat bot that left him angry and in disbelief. “I recently upgraded my computer ...

Microsoft Corp. has significantly raised what it charges retail customers for technical support for its latest software, Windows Vista and Office 2007, while narrowing the help offered to users. As of ...

Tech giants Amazon and Microsoft are reportedly backing new legislation, the GAIN AI Act, aimed at prioritizing US customers ...

Facepalm: A South African customer contacted Microsoft support to activate his legal copy of Windows. An early attempt to resolve the issue was unsuccessful, so Redmond personnel had to employ one of ...

Microsoft has significantly raised what it charges retail customers for technical support for its latest software, Windows Vista and Office 2007, while narrowing the help offered to users. As of Jan.