Live chat software services first emerged in the early 2000s, but struggled to gain traction at first, as customers were more comfortable speaking to a representative directly. However, the technology ...

While many businesses are successfully adopting online live chat as their customer service platform, other businesses have yet to become aware of just how important this platform is. It is now proving ...

Apple introduced the live chat service as part of a larger online support overhaul last August, and reports that it would soon transition to a fee-based option began to surface in late February. The ...

9to5Mac is brought to you by JustAnswer: Connect 1-on-1 with an Apple support Expert to get step-by-step assistance via phone or online chat, 24/7. Try it now. Apple is about to begin charging users ...

Following our report late last month that Apple was preparing to start charging for out-of-warranty online chat support, we’ve been informed that today Apple support has finally flipped the switch on ...

Getting hit by ransomware is nasty business at any time. But victims of some new variants of a ransomware sample called Jigsaw should count themselves a tad luckier than others. The purveyors of the ...

Meta’s Facebook platform is now testing a live chat help feature for users who have been locked out of their Facebook accounts. Facebook detailed the change on its ‘Meta for Creators’ website, noting ...