You can ask your customers to give you feedback over the phone, online or in person with written feedback cards. Whichever method you choose, it may be important to keep the feedback confidential. For ...

To be successful in business, you must be strongly focused on providing a positive and unique customer experience. The only way to know if you are reaching your customer's expectations is to ask.

Surprising and delighting your customer base is key to keeping them as guests. Below are three ways restaurant operators can do just that. Make your online activity work to your advantage Be sure to ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...

Middle East's top fashion & lifestyle website takes customer feedback and applies it 13 th June 2013, Dubai UAE: Ever wondered what happened to the online customer feedback form you took the time to ...