(Reuters) - ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long ...
Facebook Inc. has acquired Kustomer Inc., a New York-based software company that helps businesses manage customer conversations from multiple services on one dashboard. The social media giant made the ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...
The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...
A North East start-up is helping businesses across the UK improve their customer service capabilities with the launch of a groundbreaking new software application. CustomerSure, the brainchild of the ...
February 23 2010: The International Customer Service Institute (TICSI) has launched a free online customer service assessment and benchmarking reporting solution. This online assessment tool and ...
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