Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

COPENHAGEN – September 24, 2014. Milestone Systems, the open platform company in IP video management software (VMS), is announcing updates to the Milestone Customer Dashboard, an online system ...

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With the widespread use of smartphones, tablets and internet-connected sensors in the enterprise, what was until recently seen as 'the workplace of tomorrow' is fast becoming a reality. But despite ...

24/7 will integrate its products with Windows Phone, Bing, and Dynamics CRM and the companies will do joint research and development Microsoft has entered into a broad partnership with ...

It’s a given that technology makes purchasing nearly every good and procuring a dizzying array of services fast and easy, with only a few finger clicks on a keyboard or smartphone required. But for ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

Telecommunication services providers will increasingly use online platforms to deliver customer service as they fight against rising costs and a more competitive market, according to a new report by ...