U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help law enforcement track unaccompanied migrant children for potential removal, ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...