When choosing customer relationship management (CRM) systems, it is important to look at the specific features and tools required to enhance interactions with your customer base. Many standard CRM ...

When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn’t want the burden of maintaining it in-house, yet whatever they went with ...

In the ever-crowded CRM market, vendors must differentiate themselves to stand out from competitors. Pipeliner CRM founder and CEO Nikolaus Kimla tested that principle when he was forced to rebuild ...

In simple terms, open source CRM is a type of customer management software whose source code is freely available for anyone ...

With an option for open source development, SugarCRM offers a sales automation system that encompasses pipeline management, social CRM, and the entire lead-to-cash process. “The SugarCRM core sales ...

If you’ve been thinking that CRM software could really boost your company but the cost and complexity has you in a holding pattern, then consider the latest news from Concursive, a company known for ...

What makes X2CRM 6.0 such a powerful release is in addition to its enterprise grade CRM capabilities, X2CRM also includes both a marketing workflow automation designer and a sales and service process ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Open source products like the ones included in Das' list mostly ...

Company hopes gamification principles in its CRM application, now in beta, will make it stand out and better engage users The backers of a new open source CRM application called Zurmo are hoping to ...

The open source community can’t provide a drop-in replacement for expensive, high-end CRM applications from the likes of Salesforce.com or Siebel just yet. Still, you might be surprised at the level ...