It costs a lot to acquire a new customer, but lean-six sigma applied to customer service excellence can increase customer loyalty and retention, adding additional value to each new customer acquired.

With Customer Service Week having just been and gone, Cyara co-founder and CEO Alok Kulkarni (pictured below) has penned this timely piece on how retailers can take their relationship with consumers ...

Organisations do not require the assistance of a global financial downturn to reach the conclusion that anything less than perfect customer service could have serious repercussions for the bottom line ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The celebrations that define the holiday season may be a time of joy ...

Several surveys have shown that customer experience is the most important component of client satisfaction with a provider, exceeding low prices and other brand-enhancing actions. The total customer ...

Social media should be the perfect forum for customer service. What better place to ask a question of a brand than a platform where nearly every company is accessible and motivated to resolve issues ...

First it was the retail sector, and now Cyara co-founder and CEO Alok Kulkarni (pictured below) offers his insights into how financial institutions can improve their customer service out of sight.

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...